Summary
Service Level Management (SLM) is a practice that involves negotiating Service Level Agreements with customers and designing services to meet the agreed-upon service level targets.
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SLM is responsible for ensuring that all service management processes, operational level agreements, and underpinning contracts are appropriate for the agreed-upon service level targets.
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The purpose of SLM is to set clear business-based targets for service levels and to ensure that delivery of services is properly assessed, monitored, and managed against these targets.
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According to
Summary
Objective: Service Level Management (SLM) aims to negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets.
Service Level Management | IT Process Wiki
it-processmaps.com
Summary
Service Level Management (SLM) is a practice that gives assurance to the service consumer that a provider will deliver a level of service that meets their needs. It involves service level activities, such as defining service levels, documenting them, and actively managing them. The "Watermelon SLA Effect" is an effect whereby a service provider's metrics are consistently meeting defined targets, but the customer is dissatisfied with the service received and is frustrated that the provider doesn't notice this.
Service Level Management in ITIL 4 – BMC Software | Blogs
bmc.com
Summary
Service Level Management, or SLM, is defined as being “responsible for ensuring that all its service management processes, operational level agreements, and underpinning contracts, are appropriate for the agreed-upon service level targets.
What is a Service Level Agreement and the Types of SLA
simplilearn.com
Summary
The ITIL 4 SLM practice defines the purpose of service level management as “…to set clear business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets.”
Service Level Management in an ITIL 4 World
invgate.com
ITIL - Service Level Management, Service Level Management (SLM) deals with negotiating, agreeing and documenting existing services with some level of policies.
ITIL - Service Level Management
tutorialspoint.com
