amazon connect not connecting to contact flow


Amazon Connect instances can fail to connect to contact flows, as verified in. 1 To troubleshoot this issue, customers can check the Phone Numbers page in the Amazon Connect console to ensure that the number generating the error is assigned to a published contact flow. 1 Additionally, customers can leverage new Amazon Connect APIs to programmatically manage contact flows 2 , enabling them to orchestrate activities in their CI/CD pipeline and automate contact flow management. 2

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Summary In the Amazon Connect console , choose Routing . Choose Phone Numbers . Choose Phone Number , and then verify that the number generating the error is assigned to a published contact flow
Troubleshoot call failures from an Amazon Connect instance

Amazon Connect includes a set of default flows so you can quickly set up and run a contact center. However, you may want to create custom flows for your specific…
Create Amazon Connect Flows - Amazon Connect

If this block is triggered during a chat conversation, the contact is routed down the ... Important If you are using Amazon Connect outside of the United ...
Contact block: Transfer to phone number - Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Read about common ...
Amazon Connect FAQs | Cloud Call Center | Amazon Web Services

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Amazon Connect Contact Flow Resume After Transfer | AWS Contact Center

This is because Amazon Connect includes a set of default flows that have already been published. It uses them to power your contact center. When you customize your contact center…
Concepts: Amazon Connect Flows - Amazon Connect

Use your AWS account access key, secret key, instance ID, region of Amazon Connect instance, table name for backup... Press the get all contact flows button and notice the returned …
Programmatically manage contact flows with new Amazon Connect APIs ...

Hi I have created a contact flow in amazon connect and its complex. There are above 100 blocks (prompts, customer inputs invoke lambda etc) and when i try to export…
Unable to export contact flow in Amazon Connect due to large size

1. So the export/import format of the JSON is different from the UI so you cannot use the AWS CLI/ Connect API to import the file. So you need to …
Amazon Connect Contact Flow CLI/API - Stack Overflow

grant Amazon Connect access to your AWS Lambda functions and invoke them from your flow. ... invoke AWS Lambda functions in a flow, fetch the results, and call ...
Invoke AWS Lambda functions - Amazon Connect