When will Neeva's services officially shut down?
Neeva's services will officially shut down within the next few weeks. We will provide specific dates and a clear timeline to help you prepare for the transition.
Can I continue using Neeva's services until the shutdown date?
Neeva will continue to operate until our shutdown date. We encourage you to begin exploring alternative platforms in the meantime.
What happens if I have a paid subscription to Neeva Premium? Do I get a refund?
If you have a paid subscription to Neeva Premium, you will receive a refund for the unused portion of your subscription. If you subscribed to Neeva Premium directly on our website or through the Google Play Store on your Android device, a refund will automatically be sent to you in 5-10 business days.
If you subscribed to Neeva Premium through the Apple App Store on your iOS device, your refund will be sent directly by Apple after our shutdown date (June 2, 2023).
How do I know that my refund has been processed?
Once your refund has been issued, a confirmation email will be sent to the email address associated with your Neeva Premium account.
Can I expect any disruptions to Neeva's services during the transition period?
We will continue to operate normally until the shutdown.
How can I remove the Neeva browser extension?
The Neeva browser extension will no longer function after shutdown. If you need help removing the extension from your browser, please use the link below for your specific browser.
How will my billing information be handled after the shutdown?
All billing information will be permanently deleted according to privacy regulations, and no further charges will be made to your account after the shutdown date.
Are there any recommended alternative search platforms?
We encourage you to research and choose a search platform that best fits your needs and preferences.
What happens to my personal data?
Neeva remains committed to our privacy mission. Your personal data will be permanently deleted before the site goes offline.
Will Neeva's customer support still be available during the transition period?
Yes, our customer support team will be available to assist you with any questions or concerns during the transition period.
What will happen to my personal data stored with Neeva? What will happen to my search history and preferences?
Personal data will be permanently deleted. Neeva has always had privacy as a number one value for our search engine. A number of members saved Neeva Spaces data; if you were one of these users, you will have received your Spaces information via the email address attached to your account. If you did not see your Spaces data in your inbox, please check your Spam or Junk folders or search for an email from email@example.com. We have deprecated all Connected App search features and personal search features. By default, Neeva has search history turned off by default. For members who had memory mode enabled, we have deleted all of their search history. Upon shutdown, Neeva will have retained no customer data.
Will I still receive Neeva Premium benefits with partners like 1Password, Bitdefender, and Dashlane?
If you have already redeemed benefits with these partners, you will retain those benefits through the end of that benefit period.