Frequently Asked Questions

How does Neeva make money?

Neeva is 100% ad-free and never sells or shares members' data with any third party. Neeva's Free Basic membership is completely free and full-featured, allowing members to search both the web and connected personal accounts like Gmail or Dropbox (subject to certain usage limits), set news and shopping preferences, and search from multiple devices.

To earn money, Neeva offers a Premium membership tier where some members choose to pay a monthly fee and receive unlimited access to all Neeva search and personalization features, best-in-class privacy protecting tools (LastPass Premium Password Manager and Bitdefender Premium VPN), and other exclusive insider benefits.

Is Neeva really free?

Yes. Neeva’s basic membership is completely free and only requires a free account, which you can create in just a few clicks.  Use your email address, enter a secure password and you are good to go. (You can also use your existing Apple, Microsoft or Google account to sign up as well.)

What are the benefits of a Neeva Premium membership?

Neeva Premium members receive unlimited access to all of Neeva’s search and personalization features. In addition to unlocking all of Neeva’s features, Premium membership includes best-in-class privacy protecting tools such as LastPass Premium Password Manager and Bitdefender Premium VPN, representing a combined $65 value – both included in Neeva Premium’s low $4.95 per month (or $49.95 annual) fee.

Premium members receive a host of other exclusive insider benefits such as monthly feedback and Q&A sessions with senior Neeva leaders, getting an early look at innovative new features, an optional Neeva Premium NFT, and more. To become a Premium member, choose the “Premium” plan when you create your account. If you choose to start with a Free Basic account, you can always upgrade your membership at a later date in Settings.

Why should I create an account?

Neeva requires an account to enjoy 100% ad-free and private search, absolutely free.  Your account allows Neeva to improve the search results we provide you (while never sharing your data with any third-party) and lets you tailor your own experience by designating preferred news and shopping providers, connecting your personal accounts like Gmail or Dropbox for one-stop searching, and much more to come. Neeva also offers completely anonymous search options, giving you full control over your data.

Is Neeva a search engine or a browser?

Neeva is a search engine that has an iOS browser app and browser extension. Our browser extension is compatible with all major browsers such as Chrome, Firefox, Brave, Edge and Safari. Both our mobile app and browser extensions prevent trackers from following you.

Does Neeva have a mobile app?

You can download our iOS app from the Apple App Store. We are currently working on an Android app.

You can also set Neeva as the default browser on your phone. Please see this help center article for detailed instructions.

What data does Neeva collect on me?

When you use Neeva, we associate a limited amount of information about you with your account to make the product better for you. This information is automatically deleted after 90 days by default. This information will never be sold to anyone or used for the purpose of selling you products. You can see the list of things we associate with your account in our privacy policy.

If you connect Neeva to an external data source such as G Suite, Office 365, or Dropbox, we will process data we get from that external source, which may include personal information like email, documents, contacts & calendar. This information is used to show you and only you personal results when you search in Neeva.

Why should I join Neeva?

We are the world’s only ad-free, private search engine. Although there are other private search engines, they are still ad-supported products. We believe that being completely ads-free and customer-focused allows us to create a superior search product while simultaneously giving you the privacy you deserve.

What personal accounts can I connect to Neeva?

We currently support Google, Office 365, Dropbox, Slack, Github, Confluence, Jira, Box, Notion and Figma accounts, but we plan to support more integrations in the future. When you are in Neeva, you can click on Apps in the left navigation menu to add your accounts.

Is the data I connect to Neeva secure?

All of the data you connect and generate through your usage of Neeva including your search history is encrypted at rest, on our servers, and in transit (i.e. if data is being transmitted through our network or on the internet). We only show you what you have access to. We don't show anything that is yours to anyone else. We keep your data secure by maintaining strict security standards and continuously testing our systems for vulnerabilities.

Where can I learn more about Neeva?

Whether you have questions about creating an account, what product features we offer, how to set up Neeva on multiple devices, or anything else - we're here to help! Book a free video call with an expert from our Member Experience Team and we’d be happy to answer any questions you have. We offer complimentary video sessions for all Neeva members and you can book as many as you’d like!